FAQ | BedSale.com
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How long will it take to get my item?

Most items are dispatched by Tuffnells and take which usually takes 2-3 days delivery.

Can you post internationally?

We are currently only a UK supplier and are unable to deliver internationally at this moment in time.

What action will be taken if I receive a damaged/defective item?

If you have received a faulty or incorrect item, you must notify us within seven days of receipt, we will then arrange to replace the item within the usual time-scales as indicated in the terms of delivery. This guarantee does not cover effects arising from accidental damage or misuse of the items, and is automatically lost if the item is opened by non-qualified or unauthorised people.
If an item is damaged, faulty, or incorrect when received we will resolve the issue by taking back said item and supplying a replacement. Please note that minor issues may be resolved by supplying replacement parts or alternative solutions acceptable to both parties.

What is the returns policy?

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be ‘as new’ when returned to us. Once you’ve informed us that you wish to return goods under the DSR, you have 14 calendar days to do so, at your own expense. Once the item is received we’ll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers. (The Distance Selling Regulations do not apply to @work customers or our Business customers).

Are you able to offer a discount on an item?

We constantly keep our prices as low as possible for customers, as this is the case we cannot offer discount and our current listed price is the best we can offer.

Am I able to come and collect the item? Do you have a shop/showroom?

We are an online only based retailer and do not have a showroom and as such are not able to allow collections on items.

How long will the order take to arrive?

All items will be sent same or next working day after payment is complete. The item will be dispatched to the shipping address given at checkout, if you require a change of address please let us know as soon as possible with the contact us button. It is not possible to change the delivery address once the order has been dispatched. If you are not available to accept your parcel, the carrier may leave it with a neighbour or in a safe location, if they think it is safe to do so.

Delivery times are usually 2-3 working days, however at peak times this maybe more. In the unlikely event your item does not arrive please contact our customer service team who will track your item, and look at the best way to proceed. Any questions you may have about delivery please do hesitate to contact us. Please note any extra expense incurred due to delayed deliveries will be at the customers own expense.

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